If a return or refund is necessary, please call 920-482-3141 and speak with a P&H Model Fulfillment Representative to obtain a Return Merchandise Authorization (RMA) number. Returns/Refunds must include RMA information. Shipping charges on original shipment will not be refunded. Shipment Address: P&H Model Program RMA # c/o TWH Collectibles LLC 836 S. 8th Street Manitowoc, WI 54220   Any returned items accompanied by a receipt dated within 90 days of purchase will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. No refund will be issued after 90 days.